Frequently Asked Questions

Everything you need to know about shopping with Anna van Thull.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.

How do I return an item?

You can return unused items in their original packaging within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How can I contact customer support?

Our dedicated support team is available via email at support@annavanthull.com or through our live chat feature from Monday to Friday, 9 AM to 5 PM.